Welcome to Usersnap
Candidate Hub!
Dear Candidate,
If you’re reading this, it means one thing – we’re hiring at Usersnap 🎉 We couldn’t be more excited! You might be wondering, “Who is Usersnap, and what’s their product all about?” Don’t worry, we’ve got all the answers for you right here. So, sit back, relax, and get ready to discover what makes us special!
P.S. We’re thrilled that you’re considering applying for one of our roles and we can’t wait to hear from you!
What do we do on a daily basis?
At Usersnap, our day-to-day is all about directly connecting teams (Product, Engineering, CS, and more) to their users through feedback.We’ve built a platform that helps businesses collect, analyze, and act on feedback — all in one place. Whether it’s discovering new needs, testing & validating ideas, tracking bugs with screenshots, evaluating launches, or centralizing peer insights, we’ve got it covered.
We work with some big names like Microsoft, Canva, and Instacart (plus thousands of others), helping them figure out what their users really want. Our tools make it simple for teams to not only listen to feedback, but find the right problems to solve with confidence to improve their products, and ship new features faster. Less guesswork, more happy users.
And yeah, we get excited about stuff like making bug reporting less painful, helping teams cut troubleshooting time in half, and designing widgets that actually work for everyone. We’ve got the numbers to back it up too – our tools are used in over 100 countries and see 300 million views every month.
But honestly? It’s more than just the product. We’re a team that’s all about learning, building cool stuff, and having fun while we do it. Every day is a mix of collaborating, problem-solving, and figuring out how to make things better – for our customers and ourselves.
Check out this quick video to see what we’re all about 😎
What’s the team behind Usersnap like?
Usersnap started back in 2013, founded by the Dorfbauer brothers, Florian and Gregor, along with Josef Trauner. The idea came from their struggles while working on web apps – they wanted to fix the pain of miscommunication with a simple, visual tool. Over time, Florian and Gregor moved on to explore new adventures, while Josef stuck around to keep the ball rolling.
Fast forward to now, the Usersnap team has 16 people from 7 different nationalities. We’re focused on helping teams collect and use feedback in the best way possible. With so many different backgrounds and ideas, we’re always finding fresh ways to make feedback collection easier and better.
What are our values?
At Usersnap, we share the same vibe as saas.group when it comes to values: accountability, independence, honesty, and courage. These aren’t just words to us- they guide how we work as a team and how we show up for our customers.
We’re all about making feedback matter. Feedback isn’t just something we collect; it’s how we grow and improve – whether it’s for our customers or ourselves. Open communication is a huge part of this. We’re big on sharing ideas, being transparent, and creating a space where everyone feels comfortable speaking up.
Our team focuses on getting results while staying adaptable and ready to tackle whatever comes our way. Change doesn’t scare us; it excites us because it’s how we keep things fresh and make progress. Most importantly, it’s all about people – whether it’s our teammates, customers, or the wider community. We’re here to build trust, create meaningful connections, and find solutions that work for everyone.
These values drive everything we do, and they keep us pushing to make user feedback a game-changer for every product team out there.
What is the connection between Rewardful and saas.group?
Usersnap became part of the saas.group family on September 5th, 2023. This exciting step allows Usersnap to grow with the support, resources, and expertise that saas.group is known for. Want to know more? Check out the full announcement here. 😊
What does this mean for us though?
It’s a game-changer! Prerender.io was a one-person show for years, and the founder did an incredible job growing it to over $1M in revenue. Now, with saas.group backing us, we’ve got extra support in areas like finance, data, marketing, and more. This means we’re ready to explore new opportunities and take Prerender to exciting new heights.
What’s next for Prerender.io?
Prerender.io continues to empower marketers around the world to expand their reach with our easy-to-use tools. But rendering 3 billion pages everyday isn’t enough, so our team is focused on building for the future of discoverability and organic search.
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Table of Contents
Highlighted Interviews & Articles
Uncovering the right problems in your SaaS with Shannon Vettes
How to prepare a SaaS company for acquisition with Josef Trauner
7 Marketing Tools to Get You Through the Day
Scaling Alpine Heights: Austria’s Startup Scene
Usersnap – Grow products with the clarity of user feedback
Team Pictures
