Welcome to our live AMA sessions from saas.group where we dive deep into SaaS-related topics with industry experts.
Have you been struggling to retain your customers? Scott Hurff and Klaus-M. Schremser came together for our next AMA to talk about addressing customer expectations and decreasing cancellation rates at scale!
Scott and the team at Churnkey have analyzed over 100 million+ cancellation sessions and definitely know a thing or two about keeping churn under control. And Klaus at Usersnap has been continuously experimenting with getting their retention rates up and is ready to share the experience.
Get a full-blown analysis of market trends, possible reasons for cancellation and how to address them, opportunities to re-engage with former customers, and potentially change the trajectory of your business for growth at scale.
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